Privacy Policy

 1. Who We Are 

Alexander Park Spa (“we”, “us”, “our”) is
part of Alexander Park, located at:

Alexander Park, Court-Y-Park, Ledbury Road, Pixley, Herefordshire HR8 2RW.

If you have any questions about this policy or how we handle your information,
please contact us at:

📧 amy@apresort.co.uk

📞 01531 671141 

2. Information We Collect 

We collect personal information in the following ways:
a) Information You Provide to Us
When you:
- Book a spa day, treatment, or membership
- Purchase a gift voucher
We may collect:
- Name
- Address
- Contact details (phone number, email address)
- Payment information (processed securely via our booking/payment system)
- Medical or health information relevant to treatments

3. How We Use Your Information
We use your information to:
- Process and manage bookings, memberships, and payments
- Provide treatments safely and effectively
- Communicate booking confirmations, reminders, and updates
- Respond to enquiries or customer service requests
- Maintain safety and compliance with health and safety regulations
- Improve our services and website performance 

4. Legal Basis for Processing
We process your personal data based on one or more of the following:

- Contractual necessity – to provide the services you have booked
- Legal obligation – to meet health, tax, or business record-keeping requirements
- Legitimate interest – to improve our services and maintain a safe, secure environment
- Consent – where you have agreed to receive marketing communications or share medical information  5. How We Store and Protect Your Data 

We take appropriate technical and organisational measures to ensure your personal data is protected from
unauthorised access, misuse, or loss.
Your information is stored securely on password-protected systems and only accessed by authorised staff.

Payment information is processed through secure, compliant third-party paymentgateways. We do not store full card details on our systems. 

6. How Long We Keep Your Information 

We retain your personal data only for as long as necessary to:
- Fulfil your booking or membership
- Comply with legal, tax, or insurance obligations
- Maintain accurate business records
After this period, data is securely deleted or anonymised. 

7. Sharing Your Information 

We do not sell or rent your personal information. 

8. Updates to This Policy 

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the
effective date shown at the top. 

12. Contact Us 

If you have any questions, requests, or concerns regarding your personal data, please contact:

📍 Alexander Park, Court-Y-Park, Ledbury Road, Pixley, Herefordshire HR82RW