Terms & Conditions

 Alexander Park Spa – Terms and Conditions 

1. Bookings  

  • All spa days and treatments must be booked in advance and are subject to availability. 
  • A valid debit or credit card is required to secure your booking. 
  • Bookings can be made online, by phone, or in person at the spa reception.    

2. Payments  

  • Full payment is required to secure your booking.    

3. Cancellations and Amendments  

  • Cancellations
        made more than 48 hours in advance may transfer their booking to another date or cancel the booking entirely (subject to availability). 
  • Cancellations
        made less than 48 hours before your appointment will result in the
        loss of your payment. 
  • No-shows
        or same-day cancellations will be charged the full amount of the
        treatment or package booked. 
  • Amendments
        to bookings must also be made at least 48 hours prior to your
        appointment.   

4. Arrival Time  

  • Please arrive at least 5 minutes before your scheduled appointment to allow time to check in and relax. 
  • Late arrivals may result in a shortened treatment time to avoid inconvenience to other guests, with the full treatment price still applying.    

5. Spa Access and Facilities  

  • Spa day packages include access to the spa facilities for the duration stated in your booking confirmation. 
  • Facilities include: swimming pool, spa pool, steam room, salt sauna, laconium, ice bath, endless pool, and relaxation lounge. 
  • Guests must follow all health, safety, and hygiene rules displayed within the spa area.   

6. Health and Medical Conditions  

  • Please inform us at the time of booking if you are pregnant, have any medical conditions, allergies, or injuries that may affect your treatment. 
  • Some treatments may not be suitable during pregnancy or for certain health conditions. 
  • Alexander Park reserves the right to refuse a treatment if it is deemed unsafe or unsuitable for the guest. 

7. Age Policy  

  • Guests must be 16 years or older to book or receive treatments. 
  • Guests under 16 must be accompanied by an adult when using spa facilities.    

8. Gift Vouchers  

  • Gift vouchers are valid for 3 months from the date of purchase. 
  • Vouchers are non-refundable and cannot be exchanged for cash. 
  • Lost or expired vouchers cannot be replaced or extended.    

9. Personal Belongings  

  • Please note that Alexander Park cannot accept responsibility for the loss or damage of personal belongings. 
  • Lockers are provided for your use during your visit. You will need a £1 to use each locker.    

10. Behaviour and Conduct  

  • We ask all guests to respect the peaceful and relaxing environment of the spa. 
  • Any guest behaving inappropriately or under the influence of drugs or alcohol may be asked to leave, with no refund given.

11. Right to Refuse Service  

  • Alexander Park reserves the right to refuse entry or treatment at its discretion.  

12. Changes to Treatments or Facilities  

  • Occasionally, treatments, therapists, or facilities may be subject to change or maintenance. We will always do our best to inform you in advance and offer alternatives.